Refund Policy

At Heyam Raffie, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a refund policy to ensure a smooth and hassle-free process. Please read the following terms regarding refunds:

1. Eligibility for Refunds
We accept refund requests for items that meet the following conditions:

• The item is unused, unworn, and in its original condition.
• The item still has all original tags and packaging attached.
• The item is returned within [X] days from the date of delivery.

2. Non-Refundable Items
Certain items are not eligible for a refund, including:

• Sale or discounted items (unless stated otherwise).
• Custom or personalized items (e.g., monogrammed or special orders).
• Items that have been worn, washed, or altered.

3. Process for Requesting a Refund
If you wish to request a refund, please follow these steps:

1. Contact our customer service team within [X] days of receiving your order at [insert email address or contact form].
2. Provide your order number and details of the item(s) you wish to return.
3. Our team will guide you through the return process and provide you with a return authorization, if applicable.
4. Ship the item back to us using the return instructions provided. Please note that the return shipping costs are the responsibility of the customer unless otherwise stated.

4. Refund Processing
Once we receive the returned item and confirm it meets the refund criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take [X] business days for the refund to reflect in your account, depending on your payment provider.

5. Shipping Fees
Shipping fees are non-refundable. If your order qualified for free shipping, the original shipping cost will be deducted from your refund.

6. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will provide you with a full refund or replacement, including the return shipping costs.

7. Exchange Option
If you'd prefer to exchange an item instead of receiving a refund, please reach out to our customer service team to discuss available options. Exchanges are subject to product availability.

8. Changes to This Policy
We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page with the most recent update date.

Contact Us
If you have any questions or need assistance with a refund request, please don’t hesitate to contact us: